Frequently Asked Questions

  • How can I know your services are private and confidential?

    All personal information received during the sign-up process is strictly for communication purposes. We guarantee that NO information or data is recorded by the agency and shared with external users. Moreover, our writers have no access to client information, and neither do the latter, except for writer IDs. All these are solely for personal security.

  • How long will it take to complete and deliver my assignment?

    Your assignment will be completed and delivered based on the deadline you indicated on the order form. Note that the countdown starts when the order is submitted and verified. We always try to deliver the order earlier enough to allow ample time for your perusal and ask for editing in needed. Mind that the shortest turnaround time is 8 hours.

  • How will I know my paper is assigned?

    You will see it in your account. The status 'in Progress' means that your project has been allocated to a writer who has commenced working on it. The status 'submitted/completed' says that your paper is ready to download from your account.

  • How can I increase the number of pages of my paper when the current order is in progress?

    The word count can easily be increased by placing an extra order from your account. You can view this option under 'My orders.'

  • How can I get my paper once it is ready?

    When your paper is complete, you will receive an email notification to login into your account and download it. Moreover, a copy will be sent via email for easy access.

  • Can I request a draft of my work?

    Yes, a draft consisting of 1 page can be added to the order. It will be sent after 50% of the deadline has lapsed. Mind that additional payment will be made for this option.

  • How do I ask for a revision?

    Revisions are free and can be requested within the stipulated timeframe for revisions. To send a revision application to your writer, go to my orders, select the order you want to be revised, and choose the 'request revision' option. Remember to attach revision instructions to your writer. You can also turn to the support team via live chat for assistance.

  • Can your prices be negotiated?

    The rates set on our website are standard. However, you can contact us via live chat and discuss the cost of your specific assignment. Our customers can take advantage of the discount schemes. If you place an order now, the chances are high that you will be granted a discount.

  • Can you do online tests in my university account?

    Yes, we can. For assistance with online tests, choose online test when filling in the order form. Upload relevant materials and resources for your writer to prepare. You will also need to provide login data for the website from where the writer will complete the test for you. Note that personal details remain confidential with us.

  • How original is the final paper?

    All our academic papers are original and free from plagiarism. Our experts can provide you with a plagiarism checker report upon request. Furthermore, we usually check plagiarism on all papers before submitting them to the client to ensure that they are 100% correct based on our promise.

  • What can I do if I am not satisfied with the paper?

    If you are not satisfied with the final product, you can request a free revision with the writer. All you need to do is let us know where the problem is, and we shall intervene to ensure the expert revises your orders according to your specification. Note that you have 10 days to request a revision once the deadline elapses.

  • What about the money-back guarantee?

    Like any other legitimate vendors, we have a money-back guarantee should the client be utterly dissatisfied with the product. You will receive your money back per our Refund Policy.

  • Where do your writers come from

    Since our business is solely online, our writers come from various continents and countries across the globe. We only recruit writers who are skilled in handling your academic papers. You can request your writing to be completed by a native speaker in the order form.

  • Can you guarantee me any grades?

    Unfortunately, we don't guarantee any grades since teachers and professors grade assignments in their way based on their visions. Their decisions are likely to be subjective, thus unable to control the situation.

  • Do you provide help with urgent orders?

    Our experts are qualified and experienced in handling urgent orders. Please consult with our support team via live chat to ensure your project will be done on a schedule should the time be outside our scope.

  • I have done a part of my writing. Can you help me complete my project?

    Yes, our professionals will help you finish your piece of writing. In case you have any queries on how to place such orders, feel free to consult our support team on live chat.

  • Can I find out the possibility of completing my order before placing it?

    Yes. You can contact us via live chat or send an email through, and our agents will check our guidelines and get back to you.

  • The duration of my online test/order is 1 hour. I cannot find the time frame in the order form. Can I still get your assistance?

    Yes, it is possible to help you if we find a specialist to complete your test. However, we encourage you to contact our support agent to see if there's an available writer.

  • Is proving my actual phone number/email a must?

    We highly recommend our customers to indicate their real contacts to reach them in case of urgent matters or extra guidelines are required.

  • I do not want my phone number known. Why do I have to indicate it?

    Sharing your phone number is not obligatory. However, it will facilitate prompt communication in case urgent clarifications are required.

  • Can I receive my order earlier once the writer completes it before the deadline?

    Papers are providedfollowing the initial deadlines. The selected due dates influence writer's and editor's salaries. Hence, we cannot ask our writers to give the order before the due date without compensating for the change in deadline.

  • Can you help with the coding assignment?

    Yes, we will try to find an appropriate specialist to handle your programming, coding, or computer application-related orders. However, you must provide an adequate deadline for such orders.

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